Terms of Service
Effective date: 15 January 2026
Last updated: 20 July 2026
These Terms of Service govern access to www.prettyproductivestudio.com and the purchase or use of products and services supplied by Pretty Productive Studio.
Pretty Productive Studio is operated by [insert registered legal entity name and registration number] (“PPS”, “we”, “us” or “our”).
By using our website, submitting an enquiry, accepting a proposal, booking a service or purchasing a digital product, you agree to these Terms. If you act on behalf of a business or organisation, you confirm that you have authority to bind that entity.
Our Services
PPS is a business development and digital transformation consultancy providing Business Diagnostic and Digital Strategy, Compliance and Business Readiness Support, Digital Systems and AI Implementation, Team Training and related digital resources.
The precise scope, deliverables, responsibilities, timeframe and price of consulting services will be set out in a written proposal, quotation or service agreement.
If there is a conflict between these general Terms and a signed service agreement or accepted proposal, the service-specific document will apply to that engagement.
Initial Consultations and Proposals
An initial consultation allows PPS to understand the client’s requirements and determine an appropriate scope of work.
Discussions, preliminary observations and potential recommendations made before a proposal is accepted do not constitute a completed assessment, formal advice or an obligation to provide services.
No project work will begin until the relevant proposal has been accepted and the required payment has been received.
Client Responsibilities
Clients must provide accurate, complete and timely information, documentation, access, approvals and feedback reasonably required for the engagement.
Clients must ensure that they are authorised to share any personal, confidential, employee, customer, supplier or third-party information provided to PPS.
Delays in providing required information or approvals may affect the project schedule and may result in revised deadlines or additional costs.
The client remains responsible for reviewing deliverables, making final business decisions and ensuring that implemented recommendations are appropriate for its legal, regulatory and operational environment.
Fees and Payment
Fees are payable according to the accepted proposal, invoice or checkout terms.
Consulting projects may require a deposit before work begins, milestone payments during the engagement and final payment before handover. Unless otherwise stated, amounts are quoted in South African rand and include or exclude VAT as specified on the quotation or invoice.
Late or outstanding payments may result in work being paused, access to deliverables being withheld or the engagement being terminated, subject to applicable law and the service agreement.
Third-party subscriptions, licences, platform fees, transaction costs and specialist-provider charges are excluded unless expressly included in writing.
Scope Changes and Additional Work
Only the services and deliverables stated in the accepted proposal are included in the project fee.
Requests for additional documents, revisions, integrations, meetings, training, system changes or other work outside the agreed scope may require a revised quotation or written change approval.
Continued support requested after completion of the original scope is billed hourly according to the nature and duration of the assistance required. Substantial new requirements will be treated as a separate project.
Cancellations, Rescheduling and Refunds
Cancellations, postponements, rescheduling and refunds are managed according to the accepted proposal, our Refund and Cancellation Policy and applicable South African law.
Where work has already started, PPS may retain or charge a reasonable amount for completed work, time reserved, costs incurred and deliverables already supplied, to the extent permitted by law.
Nothing in these Terms excludes any cancellation, cooling-off, refund or other consumer right that cannot lawfully be waived.
Digital Products and Resources
Digital products are licensed to the purchaser for personal or internal business use only, unless a different licence is stated.
Purchasers may not reproduce, resell, publish, distribute, sublicense, upload, share or commercially exploit a digital product without written permission from PPS.
Access, delivery, cancellation and refund terms for digital products are subject to the product description, Refund and Cancellation Policy and applicable law.
Digital Systems and Third-Party Platforms
PPS may recommend, configure or help implement software, automation services, AI tools and other third-party platforms.
Third-party services are controlled by their respective providers and are subject to their own pricing, functionality, availability, security, privacy policies and terms. PPS does not control and cannot guarantee the continued operation or performance of any third-party platform.
Clients are responsible for reviewing and accepting third-party terms, maintaining required accounts and subscriptions, managing authorised users and protecting their login credentials.
Changes made by a third-party provider after implementation may require additional paid work.
Artificial Intelligence
AI-generated outputs may be incomplete, inaccurate, biased or unsuitable for a particular purpose and must be reviewed by an appropriately responsible person.
PPS does not guarantee the accuracy or reliability of AI-generated information. The client remains responsible for decisions, communications and actions based on AI-supported processes.
Clients must not provide PPS or an AI platform with confidential, personal, regulated or third-party information unless they are authorised to do so and appropriate safeguards have been agreed.
Compliance and Professional Advice
PPS provides administrative, documentation and business-readiness support. We do not provide legal, accounting, tax, financial, cybersecurity, regulatory certification or other regulated professional advice.
Where specialist advice, verification or certification is required, the client must consult an appropriately qualified professional.
PPS does not guarantee that documentation or support will result in funding, accreditation, regulatory approval, supplier appointment, tender success or any other opportunity.
Training
Training content is developed for the agreed audience, systems and business context. Training materials may not be recorded, reproduced, distributed or used to train persons outside the agreed participant group without written permission.
The client is responsible for ensuring participant attendance, suitable facilities, internet access, equipment and system access where required.
Intellectual Property
PPS retains ownership of its pre-existing intellectual property, including methodologies, frameworks, processes, know-how, templates, training materials, website content and general resources.
The client retains ownership of materials and information it supplies to PPS.
Once all applicable fees have been paid, the client may use final client-specific deliverables internally for the purpose for which they were created. This does not transfer ownership of PPS’s underlying methodologies, templates or pre-existing intellectual property unless expressly agreed in writing.
Drafts, working files and rejected concepts are not included in the final deliverables unless specifically stated.
Confidentiality
Each party must take reasonable steps to protect confidential information received during an engagement and may use it only for the agreed purpose.
Confidentiality obligations do not apply to information that is publicly available through no breach, lawfully received from another source, independently developed or required to be disclosed by law.
Additional confidentiality requirements may be included in a proposal, service agreement or non-disclosure agreement.
Privacy
Personal information is processed in accordance with our Privacy Policy and applicable data-protection law.
Clients engaging PPS to process personal information on their behalf may be required to enter into additional data-processing or operator terms.
No Guarantee of Results
PPS will perform agreed services with reasonable care and professional effort. However, business, operational and technological outcomes depend on factors outside our control.
We do not guarantee specific financial results, efficiency improvements, growth, savings, contracts, funding, tenders, approvals, partnerships or other commercial outcomes.
Website Availability and Acceptable Use
We may update, suspend or discontinue parts of the website when reasonably necessary.
You may not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code, scrape protected content or use PPS materials unlawfully.
Limitation of Liability
Nothing in these Terms excludes liability or rights that cannot be excluded under applicable law.
To the maximum extent legally permitted, PPS will not be liable for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity, loss of data or business interruption arising from the website, services, recommendations, digital products or third-party platforms.
Where liability may lawfully be limited, PPS’s total liability arising from a particular engagement will not exceed the fees paid to PPS for the affected product or service.
This limitation does not apply where liability cannot legally be limited, including where applicable in cases of fraud, wilful misconduct or gross negligence.
Suspension and Termination
PPS may suspend or terminate an engagement for material non-payment, unlawful or abusive conduct, failure to cooperate, misuse of deliverables, security concerns or a serious breach of the agreed terms.
Where reasonably possible, the client will be given notice and an opportunity to remedy the breach.
On termination, the client remains responsible for amounts properly due for work completed, time reserved and costs incurred, subject to applicable law and the service agreement.
Events Beyond Reasonable Control
Neither party will be responsible for delays caused by events reasonably beyond its control, including major system outages, service-provider failures, natural disasters, labour disruptions, government restrictions or widespread communication failures.
The affected party must communicate the delay and take reasonable steps to reduce its impact.
Electronic Communications
You consent to receiving service-related communications electronically. Electronic acceptance of a proposal, quotation or online transaction may create a binding agreement where permitted by law.
Dispute Resolution
The parties should first attempt to resolve any dispute through good-faith written communication.
If the dispute cannot be resolved, either party may pursue the remedies available under South African law, including an applicable ombud, regulator, alternative dispute-resolution process or court.
Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Changes to These Terms
We may update these Terms when our services, business practices or legal obligations change.
The updated version will be published on this page with a revised effective date. Changes will not retrospectively alter an accepted service agreement unless agreed or required by law.
Supplier Information and Contact Details
Registered legal name: Pretty Productive Studio (Pty) Ltd
Trading name: Pretty Productive Studio
Registration number: [Insert registration number]
Physical address: [Insert physical business address]
Website: www.prettyproductivestudio.com
General enquiries: info@prettyproductivestudio.com
Partnership enquiries: partnerships@prettyproductivestudio.com
Telephone: [Insert telephone number, if publicly available]