Privacy Policy
Effective date: 15 January 2026
Last updated: 20 July 2026
Pretty Productive Studio is operated by [insert registered legal entity name and registration number] (“PPS”, “we”, “us” or “our”).
We are committed to protecting personal information and processing it responsibly in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, submit a form, purchase a resource, communicate with us or use our services.
Information We Collect
Depending on how you interact with PPS, we may collect your name, business name, job title, email address, telephone number, industry, team size and other contact or professional information.
When you enquire about or engage our services, we may also collect information about your business operations, documentation, processes, systems, technology, employees and service requirements. Please only provide information that you are authorised to share.
When you purchase a resource or service, we may collect transaction, billing and order information. Payment information is processed through approved third-party payment providers, and PPS does not ordinarily store complete payment-card details.
Our website and service providers may automatically collect technical information such as your IP address, browser type, device information, pages visited, referral source and interactions with the website.
How We Collect Information
We collect information directly from you when you submit an enquiry, complete a form or questionnaire, book a consultation, purchase a product, subscribe to communications, participate in training or communicate with PPS.
We may also receive information from authorised representatives of your business, service providers supporting our website and operations, publicly available sources, or referral partners where lawful and appropriate.
How We Use Information
We may process personal information to respond to enquiries, arrange consultations, assess service requirements, prepare proposals, manage client relationships and deliver agreed products or services.
Information may also be used to administer purchases, maintain business records, improve our website and services, prevent misuse, protect our rights, comply with legal obligations and send marketing communications where permitted.
We do not sell or rent personal information.
Lawful Grounds for Processing
Depending on the circumstances, we process personal information with your consent, to take steps at your request before entering into a contract, to perform an agreement with you, to comply with a legal obligation, or to pursue legitimate business interests that do not unjustifiably interfere with your privacy.
Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Client and Business Information
Our consulting services may require access to business records, workflows, systems or other information relevant to an agreed engagement.
We will use this information only for the authorised project, related administration and other lawful purposes described in the applicable proposal or agreement.
Clients are responsible for ensuring that they are authorised to provide PPS with personal information relating to employees, customers, suppliers or other third parties.
Digital Systems, Automation and AI
PPS may use digital platforms, automation services and AI-enabled tools to support internal operations or deliver agreed services.
Where these tools process personal or client information, we aim to limit the information shared to what is reasonably necessary, use de-identified information where appropriate and select providers with suitable privacy and security measures.
Specific processing arrangements may also be addressed in the relevant client agreement or project scope.
Marketing Communications
Where you subscribe to our community, download a resource, provide the required consent or otherwise lawfully qualify to receive communications, we may send business insights, educational content, service information and PPS updates.
You may unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us. Service-related and transactional messages may still be sent where necessary.
Cookies and Website Analytics
Our website may use essential cookies and similar technologies to function correctly. We may also use analytics, performance or marketing technologies to understand website usage and improve our services.
Where required, non-essential cookies will be used subject to the choices provided through our cookie-management tools. Additional information may be provided in a separate Cookie Policy.
Sharing Information
We may share information with trusted service providers that assist with website hosting, ecommerce, payments, email communications, scheduling, document storage, analytics, digital systems, automation, AI functionality and professional services.
We may also disclose information where required by law, necessary to protect our lawful rights, connected to a business restructuring, or authorised by you.
Service providers are permitted to process information only for authorised purposes and are expected to apply appropriate safeguards.
Cross-Border Processing
Some of our service providers may store or process information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with POPIA, including using appropriate contractual or legal safeguards where required.
Information Security
We apply reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration, disclosure or destruction.
No internet-based system can be guaranteed to be completely secure. Where a security compromise must be reported under applicable law, we will notify the Information Regulator and affected persons as required.
Retention
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, perform contractual obligations, resolve disputes, maintain required records and comply with legal obligations.
When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable retention requirements.
Your Rights
Subject to POPIA and any applicable limitations, you may request confirmation of whether we hold your personal information, request access to it, or ask that inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained information be corrected or deleted.
You may also object to certain processing, withdraw consent where applicable and request that direct marketing communications stop.
We may need to verify your identity before processing a request.
Children’s Information
Our website and business services are not intentionally directed at children. We do not knowingly collect personal information from children without an appropriate lawful basis or the required authorisation.
Third-Party Links
Our website may contain links to third-party websites or services. PPS is not responsible for the privacy practices, security or content of those third parties. You should review their privacy policies before providing personal information.
Complaints
If you believe that your personal information has been processed improperly, please contact us first so that we can attempt to address your concern.
You also have the right to submit a complaint to the South African Information Regulator.
Information Regulator South Africa
Website: www.inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
Toll-free: 0800 017 160
Changes to This Policy
We may update this Privacy Policy when our practices, services, technology or legal obligations change.
The updated version will be published on this page with a revised effective date. Material changes may also be communicated through other appropriate channels.
Contact Us
For privacy questions, requests or complaints, contact:
Pretty Productive Studio
Responsible party: Pretty Productive Studio
Information Officer: Chantell Mofokeng
Email: info@prettyproductivestudio.com
Physical address: Maine, 1 Amarand Ave, Menlyn, Pretoria, 0181